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[sales skills] did you avoid the 21 mistakes of visiting customers?

Click times: 2339 release time: October 11, 2018 11:10:15
When you meet a client, there are 21 things you absolutely must avoid.

In the Internet age, face-to-face meetings with customers are becoming more and more rare. That's why you need to make sure your client meetings go smoothly. With this in mind, when you meet with a client, there are 21 things you absolutely must avoid:

Error 1: there is no plan for the visit. It sounds simple, but if you don't feel like the business can be done, just try to close it.

Fix: never open a door until you first think about what you plan to achieve.

Error 2. Flirt with the front desk. Except for the attractive guy in the soap opera, maybe you'll only tell the police about it.

Correction: polite, friendly and courteous.

3. Rude to the executive. If you act arrogant and superior, you will only cause resentment.

Amendment: once again, please be friendly and respect the staff and others.

Error 4: appearing with a group of people. If you bring too many people, it will make customers feel why your cost is so high.

Fix: use webconferencing when you need to get other people involved.

Error 5: don't pay attention to your dress. Don't behave inappropriately; it can be bad to borrow a client's bathroom quickly.

Fix: before visiting a customer, go to the restroom at the gas station and get dressed.

Error 6: pretend to drop in. Who are you kidding with? Do you think that if you pretend that this is not a special visit, you will be less likely to be rejected?

Fix: say or sell something important to defend your presence.

Late error: 7. If you don't arrive on time, it makes it clear to customers that you don't care about them or their time.

Fixed: always arrive 15 minutes early. If you drive to an appointment, turn on your GPS.

Error 8: too commercial at first. Remember, you're building a bridge with another person, not just selling things.

Fix: smile and be friendly But don't be too emotional.

Error 9: too friendly at first. It's better to pretend to be a friend than to pretend to be a potential friend.

Fix: approach each prospect with respect for their time and proper courtesy.

Error 10: speaking more than listening. The initial door-to-door visits are all about building relationships and gathering information, and if you don't keep talking, you can't achieve your goals.

Fix: be curious about the customer and ask questions.

Error 11: arguing with customers. If the client disagrees with a point, the argument will only reinforce his disagreement.

Fix: ask the customer why he thinks so; then listen.

Error 12: discuss politics or religion. These topics almost always run into a dangerous situation of bigotry that is difficult or impossible to get rid of.

Fix: limit discussion to business or neutral areas.

Error 13: talk about your product. But if you want to sell your product too early, please make sure you do it.

Fix: ask questions that understand the needs before you sell.

Error 14: appear imprudent or sarcastic. A good laugh at a joke can be misinterpreted by someone who is watching closely outside the window but doesn't hear the context.

Fix: pay attention to your behavior at all times.

Error 15: lack of necessary product knowledge. Prospects don't want to hear "I need to tell you next time...".

Fix: make sure you have a good understanding of current products and policies before you visit.

Error 16: forgetting the customer's name. Is there anything more embarrassing than forgetting your name?

Fix: write down the names of everyone in the room on a small chart.

Error 17: personal questions. You may think the client is your friend, but if the problem is too private, you can easily screw things up.

Fix: focus the conversation on business issues, especially customer needs.

Error 18. Answer your phone. oh dear! What are you thinking? What phone call is more important than a potential customer right in front of you?

Fix: turn off your cell phone and put it in your briefcase.

Error 19. The stay was too long. Instead of spending time with you, your prospect has hundreds of things to do.

Fix: set a time limit for the visit.

Error 20. Let the meeting deviate from the theme. This is not a time to ramble or chat about a lot of complicated issues.

Fix: provide a short outline of how you will make the visit go smoothly.

Error 21: no follow-up. If your meeting is successful, you want the client to remember what was decided.

Fix: schedule your follow-up activities quickly after the meeting. Readers: what common mistakes have I missed?

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