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[sales skills] do sales, remember to take care of your "7 mouths"!!!

Click times: 2294 release time: October 11, 2018 11:10:40
In the process of communication with customers, sales personnel should not only use civilized language and maintain a modest attitude, but also pay attention to some details in the way of communication and conversation. When talking with customers, you should pay attention to some taboos. Otherwise, even if you are eloquent, eloquent, excellent products and low price, as long as you inadvertently annoy customers, the orders will fly away.


1. Don't shut up when talking to customers



The so-called "shut up" is to say nothing, so that the conversation in disguised silence, leading to adverse consequences. In the process of the customer's chatting, if he keeps silent all the time, he will be regarded as not interested in what the customer is talking about. Originally, the two sides had a good discussion, and one party suddenly "stopped", which would be interpreted as "protest" of the other party or tired of the topic. Therefore, once encountering the unintentional "pause" of conversation, the sales staff must find ways to lead to new topics or shift old topics as soon as possible, so as to stimulate the conversation mood of customers.


2. Don't "cut in" when talking to customers



The so-called "interrupting" means that in the process of a customer's speech, he suddenly interrupts the customer's words.



In general, customers should not interrupt the customer. If you really want to express your different opinions on what the customer said, you also need to wait for the customer to finish speaking.



If you want to add to what the customer said, you should first ask for the customer's consent, explain "please allow me to add a little bit", and then "insert" it. However, the time of "interrupting" should not be too long and the frequency should not be too much, so as not to interrupt the customer's thinking. When there is an urgent matter to interrupt the customer's conversation, say "I'm sorry" first.


3. No "dirty mouth" in talking with customers



The so-called "dirty mouth" is to speak uncivilized, full of "dirty, messy, poor" language. It is taboo to be a qualified salesman.


4. Don't talk to customers



The so-called "greasy mouthpiece" is to speak in a smooth and humorous way. Humor is a noble education. In the appropriate situation, the use of humorous language can make people get rid of the feeling of constraint and uneasiness, and become relaxed and happy. In addition, it can make people get aesthetic pleasure, criticism and satire. However, humor also needs to distinguish between the situation and the object, and needs to take into account their own identity. If there is a silence everywhere, it is possible to "degenerate" into a glib tone, thus causing customers' antipathy.


5. Don't talk to customers



The so-called "poor mouth" is to love to talk nonsense and make fun of. Love to play "garrulous" people, take customers to tease, tease, sarcasm. It's not that if you don't have a word to look for, you'll be garrulous at the beginning of the conversation; people who play "garrulous mouth" are both despised and disgusting.


6. No "bickering" in talking with customers



The so-called "bickering" is to like to argue with others, like to argue. They think that "the truth is always in their own hands" and they are always right. The sales staff who love to "argue" are not popular with customers.


7. Taboo "knife mouth" in conversation with customers



The so-called "knife mouth" is to speak acrimonious, like hurtful words. Every customer has his own privacy. When the customer intentionally avoids talking about it, as a sales person, he should not "break the casserole and ask the end". Everyone has his own weakness and is not willing to show it to others. Therefore, it is not necessary to "mention which pot is not opened" when talking. As the saying goes: "a good word is warm in winter, and vicious words hurt people in June.". People who are like swordsmen make enemies everywhere and fight wars from time to time, which violates the business people's taboo of "harmony makes money", and will eventually lead to bad consequences because of their own shortcomings.
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