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[sales skills] don't want to lose customers? Look at these seven moves!

Click times: 2360 release time: October 11, 2018 11:11:06
If a salesperson wants to make the customer inseparable, he must let the other party understand the resources that his company can provide to the customer, make sure that he or she feels that you are professional and often contacts, and talk about the problems that you can solve for the customer



Salesmen want to make customers inseparable, can use the following seven tips.



1. You must be in the process of communication and communication with your customers, so that he can really understand the resources of your company, which can be used by him; instead of exaggerating, the things that can not be done must be said and can be done; your tone must not be expectation but expectation. Business is the needs of both sides. It is negotiated, not for success. The mentality must be correct. It is not to be eager for success, but to succeed as it is.



2. In the process of communication with your client, let him know that you are very professional. He thinks that you have the ability to help him do things well. He also predicts that you can help him solve any problems and troubles in the future cooperation, instead of asking him what to do. Moreover, you will often imagine that he may encounter in the operation process, but he does not think about it To the difficulties, put forward your constructive and professional response measures, he thinks you are more professional than him, so he is very relieved.



Do you always have a sense of cooperation with the customer in terms of price analysis? 3. Do you have a better understanding of the price than the customer If you think your price is very real, even if it is a little higher than others, you will never make huge profits. You must consider long-term strategy rather than short-term behavior. It is a win-win strategy to firmly grasp a real customer to provide you with long-term benefits; When the market price fluctuates frequently, you still occasionally bear for him the part that the increase is not big but you can also bear. He appreciates you from the heart and thinks that your generosity is not entirely for the benefit of the company.



4. In the process of communication, you must communicate in the name of the company, not in the name of many individuals. Let him feel that you are relying on the strength of the company to cooperate with his company, and he has a sense of security. For example, birthday greetings, personal health issues and so on.



5. You must not ask him to always give you orders, but to contact him regularly to talk about the operation in front of you, and report some problems that he did not expect but you have solved for him. He will feel that you are very kind, you are very humanized, and you are very responsible. He will definitely tilt the order to you actively. If he is not the boss, he will think about finding it A trustworthy partner like you is an excellent report card that he can tell his boss about his work; because customers also need to consider the stability and reliability of cooperation in the long run. Psychology is the same, not wishful thinking.



6. When your client asks you some specific questions, you must be able to answer them quickly, candidly and friendly. It is absolutely not ambiguous and ambiguous, or the answer is not correct, which makes him dissatisfied.



7. Some people think that customers eat, drink and drink. In fact, it is not. Cooperating with customers, no problems, and being smooth is the most important thing. This requires us to have sufficient prediction and prevention for difficulties, meticulous operation and accuracy in risk control. If we can do this, the customers will appreciate you and thank you, even if they invite you to have a cup of tea and a meal. Customers rely on you, need each other, respect each other, is the real success!
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