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[sales skills] sales with an annual salary of 500000 yuan is like this!

Click times: 2384 release time: October 11, 2018 11:11:56
1、 Empathy



1) I can understand;



2) I understand your mood very well;



3) I understand how you can be angry. If it was me, I would feel the same as you;



4) Please don't worry, I understand your mood very much, we will try our best to solve it for you;



5) If I encounter you so much trouble, it will be your mood now;



6) It's inconvenient for you to happen such a thing, but we should face it positively, right?



7) Yes, if I encounter you so much trouble, I will also feel very aggrieved;



8) We will be very satisfied with your reply, please feel assured;



9) I really understand, please rest assured, we will verify clearly, and then give you a reply;



10) "I can hear that you are in a hurry" "I feel you are worried." "I can feel that you are very angry. Let me give you other suggestions. Would you care?" "I can feel your disappointment. What I can help you with is..." "I can feel that * * situation and business have brought you unnecessary trouble";



11) "If I was in a hurry "I feel the same way as you..." "It's quite irritating..."



12) Hello, I'm very sorry to bring you so much trouble. If I were you, I would be very angry. Would you please calm down and give me a few minutes to explain the reason for this?



13) You are right, and I feel the same;



14) We are sorry for the inconvenience. We are in the same mood as you;



15) I can understand your mood, I will handle it for you immediately;



16) "Miss, I really understand you..."



17) Yes, if I encounter such trouble as you, I believe I will have the same mood as you are now;



2、 Be valued



18) Sir, you are all our customers in the year of;



19) You are the long-term support of our old customers;



20) You are so familiar with our business, it must be our old customer. I'm sorry that we made such a mistake;



21) Mr. / MS, I'm sorry that the previous service has made you feel bad. Our store attaches great importance to the opinions of customers. We will report the situation you said to the relevant departments for improvement as soon as possible;



3、 Replace "you" with "I"



You have confused me. I don't quite understand. Can you repeat your question?



(23) we may have misunderstandings;



24) I have made it very clear that you may have misunderstood me because I didn't explain it clearly;



Do you understand? ——Do you understand my explanation?



26) ah, what do you say? ——Sorry, I didn't understand. Would you please say it again?



27) you need - (replace) I suggest /Do you think it is possible to



4、 Speaking from the perspective of customers



28) this is mainly to protect your interests;



29) if anyone can help you to handle such an important business, your interests will not be guaranteed;



30) I know you will understand. This is to ensure the rights and interests of loyal customers who are as important to our store as you are;



5、 What kind of mouth is the sweetest



31) please;



32) thank you very much for your good suggestions. We will report to our superiors, because we will make continuous progress with your suggestions;



Thank you for your understanding and support. We will continue to improve our service to make you satisfied;



34) Sir, you are all our old customers. Of course, we can not fail your trust



35) we are sorry to have caused you trouble this time. We will record what you said and report it to the relevant departments, so as to avoid the recurrence of the problem as much as possible



36) thank you very much for providing us with this information, which will make our service better;



37) please feel free to use it after the problem is solved!



38) thank you for your support to our work and hope you can support us as always in the future!



39) thank you for your supervision of our service, which will make us do better;



40) thank you for your support for our store. Your feedback suggestions will become an important reference for future improvement of our store;



41) thank you for your feedback. We will strengthen the training of our work, and you are welcome to supervise our work at any time;



42) thank you for your feedback. This issue has always been a very important issue in our shop. At present, in addition to * * being accepted, we also provide other channels. We hope you can provide us with better suggestions;



43) in view of the situation you have just reflected, our shop will continue to improve, hoping to bring you better service after improvement;



44) I'm sorry to make you confused and angry;



45) thank you very much for your concern and support for us, we will improve it as soon as possible;



46) your suggestion is very good, I agree with it;



47) thank you very much for your valuable advice. It's our pleasure to have customers like you;



6、 The art of rejection



48) * miss, I understand your idea very well, but I'm very sorry that we can't meet your specific requirements for the time being. I'll feed back the situation you encountered to the relevant departments, and then contact you after verification, OK?



49) there is a certain truth in what you said. If we can help you, we will try our best. If we can't help you, please understand;



We can't deal with it at the moment



51) thank you for your support! Please pay attention to the future preferential activities;



52) Mr. / MS, thank you for your attention to our company's * * activities. At present, we have not received the latest notice, or we will consult us later;



53) thank you very much for your attention. It has not been launched for the time being. Please pay attention to it later;



54) Mr. / MS, thank you very much for your feedback. We will try our best to improve this problem. We hope you can support and supervise our work as always. Thank you!



55) * miss, I can understand your mood. How would you like us to help you solve it;



56) * sir, you are our customer and try our best to satisfy you. This is our job requirement. I'm sorry, what you said has a certain truth. If we can help you, we will try our best. If we can't help you, please understand;



7、 Shorten the call



57) Hello, in order to facilitate your understanding (memory), I will now send the content to you by SMS (email), please pay attention to the inquiry;



58) as there are many contents involved, I will send you the detailed information by email, OK?



8、 How to make customers wait



59) sorry to miss your time;



60) remind before waiting: "Sir / miss, please wait a moment, I will check for you immediately";



61) after waiting for the call to resume: "Mr. / MS, thank you for waiting. We have found /Now, the result you can find is... "



Please wait for a moment. It will be ready soon;



63) since it takes some time to query the data, I'm sorry to delay you a little bit;



64) thank you for your patience;



9、 Record content



65) is it convenient for you to provide specific information (detailed address, time, phenomenon, etc.) of the occurrence? We give you records, convenient for us to query and process as soon as possible, thank you for your cooperation!



66) thank you for your valuable comments. We will record the comments to the relevant departments!



67) I very much hope to help you. In view of this matter, our shop will definitely have a special person to help you deal with it as soon as possible. Please rest assured



68) Hello, sir! **Now it is in the stage of popularization. It is because of your use that we know the insufficiency of the new activity after its launch. Thank you very much for your timely feedback to us;



69) this may be the fault of our staff. We will immediately feed back this problem to you. Please rest assured that we will give you a satisfactory result!



70) Mr. / MS, I agree with your proposal. I will record it. I hope it can be implemented as soon as possible. Please pay attention! Thank you very much for your valuable advice;



71) I'm very sorry for the inconvenience. Please wait a moment. We'll test it right away, OK? If there is a fault, explain to the customer: "thank you for reflecting this situation with us, we will report the fault immediately, please try again later, OK?"



72) I'm very sorry for the inconvenience. It must be a problem in a certain link. You can rest assured that if it is our problem, we will be responsible to the end and give you a statement;



10、 Others



73) if you are not satisfied with my explanation, you can put forward your suggestions so that I can improve in the future. (in the face of deadlock with customers);



74) Hello, your RBT is very (pleasant, special, good, personalized, etc.) (when you need to call out);



75) your satisfaction is our pursuit. I wish you a sunny and good mood (when the customer thanks us for solving his problem);



76) "please input your password for verification, please pay attention to the page prompt" and put the following page prompt to prompt;



77) it doesn't matter. I'm just worried that you'll miss these offers. We'll contact you next time you have better suggestions / when we have other activities in the future?



78) please rest assured that the refund you requested has been successfully processed (cancelled)! Please don't worry about my inquiry! Please rest assured that the problems you reflected have been recorded for you!



79) thank you for your advice;



80) thank you very much for your patience;



Don't worry. Please speak slowly. I will try my best to help you;



82) thank you for your criticism and correction. We will correct it in time and continuously improve the service level;



83) thank you. This is what we should do;



84) we will contact the relevant departments for your questions. Please leave your contact number and we will give you a reply within * hours;



85) maybe what I said is not clear enough, please allow me to explain it again;



86) I would like to ask you what kind of trouble you encounter. You can rest assured that we will try our best to help you;



87) please tell us what you think and we will be happy to hear from you;



88) thank you very much for telling us your trouble in time, Mr. / MS;



89) you are all our customers with good credit rating. We will help you as soon as possible!



11、 Conclusion



90) have a good life!



91) I wish you a big prize!



92) when the customer said that he was driving, the conclusion: pay attention to safety on the road;



Good business!



94) hope to serve you again next time!



Please be careful on the way;



96) have a good journey;



97) cool weather clothes;



98) it's raining today. Please remember to take your umbrella when you go out;



99) have a good weekend!



Wish you a pleasant journey!
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